Assistant Maintenance Agreement Manager, NAZ

United Kingdom
Job Description

Purpose: To support the Maintenance Agreement Manager in the delivery of Global Marine’s Maintenance services under the NAZ contract. The role will require you to undertake the management of cable repairs, and other operations under the contract, within agreed commercial and operational KPI’s. You will collate and keep up to date relevant contractual and system-specific information, as well as vessel utilisation and performance data for internal and external reporting. The role will require development of Global Marine’s relationship with the NAZ customer-base, subcontractors and agents for the contract. You will also be expected to support the Maintenance Agreement Manager in the delivery of Global Marine’s deliverables under the ACMA contract from time to time as dictated by project requirements.

Key Deliverables:

  • Manage repair operations within agreed Commercial and Operational KPI’s
  • Report on repair performance internally (and externally as required) at frequent & regular intervals
  • Liaise with necessary Global Marine departments to ensure that adequate resources are provided for the envisaged repair scope of work.
  • Point of contact for maintenance customers as applicable via the Duty Mobile Phone.
  • Maintain a technical understanding of maintenance facilities, goods, and associated services and their operational and performance capabilities and criteria.
  • Carry out detailed repair risk assessments, prepare risk response planning in liaison with other stakeholders.
  • Support the Maintenance Agreement Manager in management of the supporting administrative, billing, and housekeeping deliverables required under the NAZ Maintenance Agreement Contract.
  • As required, support Victoria depot activities such as cable spares discharge and testing along with the Global Depot Manager.
  • Assist sales in providing innovative proposals for Outside Work opportunities and manage any contract deliverables that may result.
  • Responsible for the development and implementation of control and management in accordance with company policy, procedures, legislation and accepted industry working practices.
  • Responsibility for Maintenance lessons learnt within project operations, and onward communication cross company, as well as developing other initiatives, to implement continuous improvement in quality of delivery and efficiency.
Qualifications, Skills and Experience


  • Proven experience working within a cross-functional environment
  • Experience combining project management, survey and installation/maintenance operations.
  • Good communication and presentation skills, including ability to communicate and negotiate with a wide range of people and organisations, and an awareness of, and sensitivity to, international cultural differences.
  • Relevant degree or education consistent with a good analytical capability.
  • Good computer skills, including working with technical and commercial spreadsheets.
  • The ability to travel frequently, and at short notice.


  • Familiarity with data management, and chart and data requirements in the submarine telecoms industry.
  • Experience of contract management and sound knowledge of customer service.
About The Company

The Global Marine Group is an innovative market leader in offshore engineering with an enviable track record of successful project execution. The Group consists of four business units; Global Marine providing fibre optic cable solutions to the telecommunications and oil & gas markets, CWind delivering a range of project services, CTVs and GWO-accredited training courses to the offshore wind industry, Global Offshore delivering cable installation, repair and trenching services to the offshore renewables, utilities and oil & gas markets and OceanIQ providing unparalleled subsea cable data, survey, route engineering, permitting and consultancy services for telecom and power cable installation projects.

The Group also demonstrates its global reach with two successful joint ventures, SB Submarine Systems in China, and CWind Taiwan.

With a global workforce of over 850 talented individuals, together the Group has installed over 300,000 kilometers of subsea telecoms cable and more than 1,500km of power cables, performed maintenance operations on 33% of the worlds fibre optic cables and offered  engineering services, assets and highly qualified personnel for projects at more than 50 wind farms globally.

The Global Marine Group team is full of passionate people, sharing a wealth of knowledge and constantly achieving excellence. Together the Global Marine Group is committed to engineering a clean and connected future.